Are your sites mobile optimised?
Of course. Our simplistic platform has minimal clicks to purchase with instant payment confirmation and ticket fulfillment in the palm of your customers hand.
Can my site be customised to my organisation's needs?
All sites can be fully branded using your branding style including your colours, fonts and imagery with a unique branded URL.
Do you offer other services?
We provide a full range of inbound & outbound telemarketing services, direct mail, face2face and administration services to support a raffle campaign. To learn more, visit hellocs.com.au.
How do customers receive their tickets?
Customers will have their raffle tickets delivered straight into their inbox within seconds of completing the streamlined credit card purchasing process with minimal clicks to purchase.
How do the raffles get drawn?
Please refer to your Raffle Permit. Typically, raffles are drawn by using a customised computer-based random number generator, which has been approved for use by the Department of Racing, Gaming and Liquor.
How do you store credit card details? Are they secure?
All credit card details and transactions are conducted in a secure environment online. Royal Life Saving Society WA does not share any credit card information with any other parties, other than what is required to complete the transaction (i.e. send to bank) for the purchase of ticket/s.
How much will my raffle microsite cost?
There is a one-off setup fee of $500 however current charity partners of Royal Life Saving WA receive complimentary setup of their raffle website. Also, individual trasanction fees apply for transactions over $10. eWAY and other bank fees apply.
What is the difference between a basic and a full microsite?
A basic site only hosts raffle ticket sales and has no additional webpages. You would host all additional information about your raffle on your organisation’s website. The setup fee is $250. A full site hosts ticket sales and any additional webpages you wish to add. All raffle information is listed on your site. The setup fee is $500.
Who can use auRaffles?
All Australian charities and not-for-profit organisations can use our online raffle platform. We also offer our service to organisations and companies raising money on behalf of a charity or not-for-profit organisation
Who creates the Raffle Ticketing website?
Our friendly Marketing team at Royal Life Saving Society WA will create your branded ticketing platform using the market leading Customer Experience (CX) technology Sitecore platform. From start to finish we will help you manage and maintain your raffle and facilitate all of your brands needs to make your raffle trouble-free.
Will our organisation need to apply for a raffle permit?
There are several factors that will determine the type of raffle permit your organisation might need. You must meet the relevant state-based regulations and ensure you have the appropriate permits for the states in which you would like to sell tickets. Although your organisation will need to navigate the permit process, our raffle specialists can help you with your permit requirements and any information you might need during the application process.